Repair Orders
Commander’s Repair Order function gives your power equipment business precise control over key information: Repair order service history, special orders, technician labor times to name a few. Repair orders even get broken down by Job – subtotaling the parts and labor by Job on the mower or equipment being serviced. This makes it easier for your customer to understand the RO and be able to easily approve or decline your suggested work.
Create Precise Repair Orders for Customers
- Commander tracks repair estimates and parts orders for each customer and each unit
- More than one technician can be assigned several mechanics to each job
- Multiple labor rates can be used for for individual repairs or different technicians.
- The function called “Duplicate RO” saves time! It copies any previous RO (that may contain hundreds of lines) and uses it for today’s job that has basically the same or similar parts and labor.
- Controls and tracks warranty claims.
- Creates OEM warranty reports.
Measure Productivity
- Can track actual mechanic time for a job and compare it to invoiced time.
- Produces reports charting the status current estimates and repair orders.
- Managing the mechanic’s service schedule keeps them busier.
Improved Workflow
- A set of standard labor codes quickly and effortlessly creates ROs
- Non stocked parts automatically get pushed to the vendor PO pad
- Customers can receive quotes and RO copies straight from Commander, via email.
- Credit cards can be processed directly from the checkout screen to our web-based merchant processor, X-Charge more on Credit Card Integration
- Parts on any RO can be located by easy searches for number, partial number, description, UPC code , vendor number or alternate part number.
- You can attach as many photos of the mower or equipment as desired – directly to any customer or stocked unit.
- Easily create profitability and variable reports.
Commander software does away with messy handwritten repair orders. Easily create estimates and repair orders while taking advantage of available EPC integration. Commander interfaces to ARI PartSmart, Honda iN, Snap-On and Stihl! Create a pick list in PartSmart, for example, then watch the pick list electronically transfer directly into your RO, making it possible to create an R.O. without ever manually entering part numbers!
Commander Software provides essential controls needed to manage your OPE service department. Your mechanics will be able to work faster and direct their attention back on servicing and repairing with help from Commander software.