Work Orders

The Commander Work Order program gives your Service Department precise control over key information: tracks service history, parts special orders, schedules jobs and clocks labor times by technician.  Even provides a breakdown of repairs by Job/Task on the boat or motor.  By separating these Tasks it’s easy for your customer to approve or decline the work they want to approve for their boat, motor or trailer.
Following are some of the features of the Commander Work Order Software:

Create Precise Work Orders

  • Create estimates/quotes for repairs and easily convert these estimates to an active work order if the customer or warranty company approves the repairs.
  • Add parts to the work order directly from your Vendor parts price files so that parts pricing is always accurate.
  • Import parts into the work order from your EPC with a single mouse click (MIDAS, PartsManagerPro, ARI-Partsmart, Volvo EPC)
  • The Commander Work Order flags parts that need to be special ordered for a job and sends them to a Purchase Order.
  • Allows you to add billable labor hours and a detailed labor description of work performed for each job.
    Flat rate labor guides available for various OEM\’s to view recommended labor hours for various labor operations.
  • Assign multiple technicians to the same work order.
  • Technician time clock for clocking in and out of jobs to track the actual time spent on each job and compare this with the Billable hours for efficiency.
  • Service scheduler to schedule jobs for multiple technicians and track the work flow of jobs in the Service Department.
  • Create multiple labor rates for various repairs or technicians.
  • Use the “Kit” function to store common jobs which allows you to create a complete Work Order for winterization or a bottom paint job with a single mouse click.
  • The “Duplicate” function allows you to use any previous Work Order as a template to create a new job for a customer who is doing the same or similar repairs.  This is a Big time-saver!
  • The “Internal ” feature tracks parts and labor added to internal jobs and automatically adds the cost of the repair to the cost of the boat, motor or trailer.
  • Generates warranty tickets and tracks warranty claims.
  • Prints reports for OEM with warranty information and tracks estimates of repairs and parts orders by customer and by boat.

Sample RO

Marine Task RO

more . . . . work orders

Measures Mechanic Productivity

  • Commander will track the exact hours spent on a job and then compare to the invoiced hours.
  • Commander can print status reports of all current Work Orders and job estimates.
  • Better management of service hours will keep your mechanics busy

Improves Workflow

  • Standard labor codes are used to quickly create accurate Work Orders.
  • Commander will automatically orders non stocked parts and send them to the vendor’s website via the internet
  • Copies of Work Orders and Quotes can be emailed directly to your customer from Commander.
  • Directly bill your customer’s credit card from the Work Order program with included integration to merchant credit card processing.
  • Commander searches and locates parts used on any Work Order by entering a part number, partial number, part description, UPC code, vendor part number or even an alternate part number
  • Easily attach pictures of any boat or motor that documents damage or required service work – or any picture of your choice.
  • Commander can create reports showing service department profitability reports and other variable reports.

The Commander RO eliminates unnecessary data entry and the problem of messy handwritten repair orders.  Easily print estimates and write repair orders containing all the pertinent information about that customer and his boat or motor that is being serviced.

Commander can create reports showing service department profitability reports and other variable reports.
Commander’s Work Order Program solves the problem of messy handwritten work orders.  Now you can quickly build and print estimates and write work orders showing all the important information regarding your customer and the boat or motor in for service.
Because Commander interfaces to popular EPC programs from Mercury, Yamaha, Honda and Volvo-Penta, these programs can be used to help complete Work Orders!  Your pick list created in the EPC transfers directly to your work order.  This makes it easy to push parts to the Work Order without any manual typing of part numbers.
It is easy to find, price and special order parts required for the job because OEM and vendor entire catalogs are stored on your computer.  Compiling and transmitting purchase orders with just a few mouse clicks is possible because all parts that you might need to be special order are already stored in your system, in the OEM and aftermarket price files.
Commander provides the required controls that are needed to successfully control your service department.  With fingertip access to customers, boats, motors and parts inventory, your technicians can be more organized and work faster, focusing attention back to repairing customer units.

Work Orders

 

Parts Pricing on Work Orders

 

Price and Cross Reference

Web-based price updates keep all your parts prices current for Mercury, Yamaha, Evinrude, Honda and all the major aftermarket suppliers too, such as Land n Sea, Kellogg, Donovan, etc.  The Cross Reference feature will show which Sierra items can be substituted and will show comparative pricing, too.

Accurate, Complete and Automatic

  •  Database contains price books for over 400 vendors, updated via the internet
  •  Cross Reference between vendors included to suggest alternate parts that will work for this repair.
  • Even shows comparative parts pricing between many vendors

marine price files

  • A & M Marine
  • Alumicraft Boats
  • Ancor Marine
  • Benrock
  • Boating Lifestyle – AU
  • Bombardier
  • Bowman
  • Caterpillar Marine
  • CDI Repair
  • Chris Craft
  • Coast Distribution
  • Coast Marine – Canada
  • Coast RV
  • Coast RV – Canada
  • Detroit Diesel
  • Diversified Marine
  • Donovan Freshwater
  • Donovan Marine
  • Ellett Bros
  • Evinrude & Johnson
  • Evinrude & Johnson – Canada
  • Fasco Fastener
  • Fisheries Supply
  • Four Winns Marine
  • Fox Marine
  • Fox Racing
  • GLM Products
  • Highliner Trailer – Canada
  • HO Sports
  • Honda Outboard
  • Honda PWC
  • Houston Marine
  • Hutchings Marine
  • Indmar
  • Jabsco
  • Jerrys Marine
  • Johnson Pump
  • Keller Marine
  • Kellogg Marine
  • L & L Marine
  • Land & Sea
  • Lewis Marine
  • Livorsi Marine
  • Llewellyn
  • Lorenz & Jones
  • Mallory Marine
  • Marine Wholesale
  • Marysville Marine
  • McDurmon
  • Medart
  • Mercury – Australia
  • Mercury – Canada
  • Mercury – Latin America
  • Mercury – USA
  • Mesco Marine
  • Mid South Marine
  • Morgan Rec. Supply
  • MV Augusta – USA
  • Outboard Jets
  • Perkins Diesel SW
  • Pleasurecraft
  • Portsupply
  • Pro Marine
  • Pronautic
  • San Diego Marine Ex.
  • Sea Pro Marine – Canada
  • Sierra Marine
  • Southern Marine
  • Suzuki Marine
  • Suzuki Marine – Canada
  • Tohasu Marine
  • US Distributing
  • V & V Marine
  • Volvo Penta
  • Volvo Penta – Canada
  • Volvo Penta – Europe
  • Westerbeke
  • Western Products
  • Yamaha Marine
  • Yamaha Marine – Canada
  • Yanmar – Canada

more . . . . parts pricing

Parts prices are always changing!  For example, one aftermarket vendor, Land n Sea, alone has 66,800 part numbers in their catalog.  What if you sell parts from Land n Sea, Sierra, Mesco, Port Supply, Mercury, Honda, Yamaha, Suzuki and Volvo-Penta (to name a few)?  We’re talking about 1.1 million part numbers (1,163,221 to be exact).  These are part numbers and prices that are changing continually.  If you ignore these changes, you’re going to be selling parts at prices that are too low.  This is a BIG profit leak!

It IS possible to price parts one at a time by going to the vendor’s web site or thumbing through their parts directory.  But who is going to get the assignment?  Will it be you or the parts manager or maybe the service manager or the bookkeeper or a counter person?  Who in your shop has time to keep this huge quantity of part numbers updated?

Most likely, no one wants the job.  BUT . . . keeping prices current is our specialty here at MIC Systems!  We have a whole department that works hard to collect, compile, convert and distribute this valuable Parts Pricing.  Our staff then converts it into a format that will load right into our Commander software.  We supply you with Parts Pricing and Updates for over 400 vendors and distributors.  We can even do “one off” customized price files for your own important or local short-line vendors.

Interface to EPC

Commander interfaces to the major EPC suppliers, so you can tag images and automatically transfer parts directly into Work Orders without re-entering the part numbers!  This is not only much faster, but improves the accuracy of parts special orders because it prevents transposed and mis-typed part numbers.

 

Commander interfaces to these EPC Systems:

  • Mercury Marine Midas
  • Volvo Penta
  • Yamaha
  • Honda iN
  • Parts Manager Pro – Snap On
  • ARI PartSmart

Interface to EPC

 

Flat Rate Labor Guide

Marine Labor Guide Screenshot

Flat Rate Labor Guide

Commander has the ability to import flat rate labor guides into the system.

  • We can convert and load the Spader database on your Commander computer
  • Calculates labor prices and integrates with Commander RO Software
  • Data files available for Mercury dealers is sold separately by Spader
  • Mercury Marine ordering is available on spader.com

Each fall, Spader collects data from Flat Rate customers to use in creating the next year’s update.  Flat Rate customers are encouraged to participate and can receive substantial discounts on future updates.

Technician Scheduler

Commander includes an interactive Technician Scheduler to help stay organized and manage service jobs.

  • Displays in a calendar format
  • Colorized, by technician
  • Graphical view of service department schedule provided
  • Review by day, week or month
  • Hard copy is printable for each technician

When a job is selected in the calendar, a double click opens the RO, permitting easy parts ordering, payments and RO maintenance straight from the scheduler.  A right click on the job permits rescheduling, set to completion, clear & change the display time scale to hour or ½ hour increments.  The layout of the Scheduler can be viewed by Day, Week, or Month to quickly identify what jobs are in the que.  The schedule can also be printed as a handout for technicians.

Marine Tech Scheduler Screen (2)